TMD acts as the contract authority for a number of agreements.
While customers purchase most of the above services directly from the suppliers, TMD is responsible for a range of contract management and related activities. These vary slightly across agreements but generally include:
The cost of providing these contract management services is generally recovered by suppliers on TMD's behalf through the collection of a contact management fee.
TMD manages a number of whole of Government agreements through which agencies and other eligible organisations purchase ICT infrastructure and services. This includes:
The Networking Tasmania (NT) agreements provide a range of proactively managed data network and related services including:
Click here for more information on NT services and suppliers.
This agreement provides whole of government licensing and support arrangements for a specified range of products provided by Oracle.
TAMD is managed through a panel arrangement, with a number of providers supplying five categories of fixed and mobile voice, mobile data and related services:
TAMD – Inbound Services
Inbound Services provide customers with a single point of contact for government services. Customers ringing these unique national service numbers would generally be directed to an individual, an IVR or a contact centre.
The Services includes competitive call rates, locally, nationally and internationally for:
* 13 and 1300 numbers that allow local, interstate and mobile callers to ring into a Government service for the cost of a local call
* 1800 numbers that allow ‘toll free’ calling for all Australian callers.
All Inbound Services (13, 1300 and 1800 numbers) can be terminated on a mobile, local landline or overseas number as required.
TAMD - Mobile Services
This agreement provides mobile voice and data, and associated value added services including:
These agreements also enable TMD to purchase a variety of other plans and value added services, including:
TAMD – Basic Telephony Services
The Basic Telephone Service provides dial tone connectivity for inbound and/or outbound calls to the PSTN via a geographical number with a range of telephony features provided either via the network or the handset.
The service provides the ability to receive and present calls (call success) to any other on-net service with the required call behavior and quality.
The service supports options for customer to:
TAMD – Managed Telephony Services
Managed Telephony Services are provided to support and manage the Samsung IP telephony systems installed at customer sites.
This includes all adds, moves and changes, resolution of all Samsung related hardware and software issues and providing all carrier/TMD support on behalf of the customers.
The Managed Telephony service offerings available are:
If the Customer provides the Contractor authorised access to the Customers network, the Contractor can provide additional support beyond the service boundary to assist in the resolution of issues that may be LAN related.
New and replacement hardware is provided through the Contractor’s direct arrangements with the Australian Samsung distributor. Equipment can be either shipped directly to the Customer’ site or delivered and installed by the Contractor.
TAMD – Telephony API and OTT Services
Telephony services are provided to support integration with a variety of end user devices, complex connection types and call management systems such as SMS, fax and call conferencing services.
The SMS portal supports custom messaging to recipients, integration with email and a level of business to business automation that integrates with customer applications. It also allows SMS messages to be initiated and received via a variety of interfaces, for example Web Portal, E-mail, or representational state transfer, also providing interoperability between computer systems on the internet.
An enterprise Fax service allows fax transmission and reception via an associated Australian public switched telephone network (PSTN) number to any local, national, international or mobile fax service. The service provides reliable transition over a VoIP network with the following capability: E-mail to fax and fax to E-mail, web portal fax sending (“Shared use faxing”) and fax analogue telephone adaptor for Legacy fax machines.
This agreement provides the following services:
The services provided under this agreement include:
For more information on any of the above contracts please contact:
TMD Service Management Centre
1800 255 505