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Department of Premier and Cabinet
TMD

Business communications services

TMD offers a range of flexible and efficient business communication services.

These services include:

In addition, TMD manages:

Volume Call Handling

TMD offers a range of Volume Call Handling Solutions which can allow flexibility in managing calls to a business unit or Agency to match their business needs.  The solutions consist of Hunt Groups, Interactive Voice Recordings and queuing systems.

Inbound call services (1300/1800)

Inbound call services offers a range of benefits for both callers and Tasmanian Government agencies.

For callers, a 1300 or 1800 (13 or 18) contact number can provide a single contact point to make no-cost or low-cost calls to the agency, regardless of the caller’s location in the state.

For Tasmanian Government agencies, a single inbound call service number allows them to reach clients throughout the state, or focus calls on a specific subject, or direct calls to specific office locations within Tasmania. 

Even if the agency changes its location, customers can continue to use the same 1300 / 13 /1800 / 18 number and be answered at the new location.

E-SMS 

The SMS Portal product provides a secure way to communicate with contacts via SMS. It allows personalisation of messages sent to recipients, supports integration with email and has some B2B automation for integration with customer applications.

The SMS Portal has the ability to have multiple Customer Groups (tenants) across multiple brands.

E-Fax 

TMD currently have on offer three fax solutions. These include:

  • An Analogue Gateway device to support existing fax machines
  • Email to fax or Web portal service which provides the security and proof of delivery via the web for more convenience and efficiencies.

Conferencing 

TMD have a range or solutions for conferencing. Please contact us for further information.

For more information

TMD Service Management Centre
1800 255 505
smc@dpac.tas.gov.au