NT II Service Management and Customer Care

Each NT II supplier provides support and management through its own customer help desk located in Hobart. These help desks provide:

network management tools to monitor and pro-actively manage infrastructure and services
fault reporting and management services
a complete range of general help desk services including billing and reporting, and
on-line support for customers in monitoring and managing their services and activities on real-time basis

Further information on NT II is available from TMD on (03) 6233 7620 or email ntgroup@dpac.tas.gov.au.

Help desk contact details are:

Telstra Customer Care Centre
1800 813 302
www.nettas.com

BBW Telecom Customer Care Centre
1300 659 642
www.bbw.net.au